Frequently Asked Questions
How often should I use the LumiVera LED Light Therapy Mask?
For best results, we recommend using LumiVera 3–5 times per week, with each session lasting around 10 minutes.
How does LED light therapy work?
LED light therapy uses different wavelengths of light to support your skincare routine. LumiVera is designed to provide an easy, convenient way to incorporate light therapy into your routine from home.
How long does shipping take?
We aim to get your order to you as quickly as possible. Shipping times can vary depending on your location and other factors, but our average shipping time is around 6 days.
What is included with my LumiVera mask?
Your LumiVera set includes the face and neck masks, along with detailed instructions, a USB charging cable, and premium packaging.
Is LumiVera easy to use?
Yes. LumiVera is designed to be simple and convenient to use at home. Simply charge your mask, put it on, and enjoy a 10-minute session as part of your regular skincare routine.
Can I use LumiVera while doing other things?
Yes. Because each session only takes around 10 minutes, LumiVera can easily fit into your daily routine. You can relax, watch TV, or simply take some time for yourself while using it.
Does LumiVera replace my normal skincare routine?
LumiVera is designed to complement your existing skincare routine, rather than replace it. You can incorporate LED light therapy alongside the skincare products and habits you already use.
What if my order arrives damaged or faulty?
Yes. If your order is faulty, damaged, or not as described, please contact us and we’ll work with you to resolve the issue. Please see our Refund & Returns Policy for full details.
How do I charge the LumiVera mask?
LumiVera can be conveniently recharged using the included USB charging cable. Detailed charging and usage instructions are included with your order.
Is LumiVera suitable for everyone?
LED light therapy isn’t suitable for everyone. If you have a medical condition, take medication that increases light sensitivity, or have any concerns about using LED light therapy, we recommend speaking with a healthcare professional before use.
How do I contact you if I have a question about my order?
If you have any questions about your order or LumiVera, please contact our customer support team and we’ll be happy to help.